Terms of service
Terms of Service
OVERVIEW
Welcome to Lumea! The terms "we", "us" and "our" refer to Lumea. Lumea operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Lumea is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Lumea reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Lumea confirms acceptance. Please review your order carefully before submitting, as Lumea may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed. Unless otherwise expressly stated, posted prices do not include shipping, handling, customs or import charges.
Prices posted in our online store may be different from prices offered on Instagram, WhatsApp, or elsewhere. We may offer promotions on the Services from time to time that are governed by terms separate from these Terms. If there is a conflict, the promotion terms will govern.
You agree to provide current, complete and accurate purchase and account information for all orders placed with us, including your delivery address and contact details, so that we can complete your transaction and contact you as needed.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the courier, risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Lumea, its affiliates or licensors and are protected by applicable copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Lumea's name, logo, product and service names, designs, and slogans are trademarks of Lumea. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or sites, you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Lumea is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Lumea. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Lumea, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Lumea.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial use. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, or privacy rights, and will not be unlawful, abusive, or obscene.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services to: violate any applicable law; infringe upon our intellectual property rights or those of others; harass, abuse, or harm any person; transmit false or misleading information; send spam or unsolicited advertising; impersonate any person or entity; upload viruses or malicious code; or use bots, scrapers, or automated tools to access the Services without our consent. We reserve the right to suspend or terminate your access at any time if we determine you have violated these Terms.
SECTION 14 - AGENTS
This section applies if you use, allow, or enable any autonomous or semi-autonomous software ("Agent") to access or interact with our Services. Any such Agent must clearly identify itself as such in all requests, must not conceal that it is automated, and must not attempt to circumvent any measures we use to control access to the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. The Services and all products offered are provided "as is" and "as available" without warranties of any kind, either express or implied.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lumea and its affiliates, officers, employees, and agents, along with Shopify and its affiliates, shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through them.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Lumea, Shopify, and our respective affiliates, officers, and employees from any claims, damages, or liabilities, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law or third-party right, or your use of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, along with any policies posted on our site, constitute the entire agreement between you and us regarding use of the Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign these Terms or your rights under them without our prior written consent. We may assign these Terms at any time without notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Lebanon.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at lumealebanon@gmail.com.